Phone : 01323 40309

Our effective training solutions, expert advice and dedicated business support has been helping local businesses to successfully grow since 2011.


We are an independent and established hospitality consultancy and CIEH approved training provider based in Eastbourne but operating throughout East Sussex and Kent.


Is your business ready to achieve it’s full potential? Call us today on 01323 403098 for a free, no obligation initial consultation held in the strictest confidence.

of customers are influenced by food hygiene ratings when choosing where to eat

We help businesses protect reputations, avoid potential fines, ensure compliance and due diligence, and help maintain customer confidence and loyalty. Customers can search for information about hygiene standards at

successful Level 2 candidate pass rate with GPS Food Service Solutions since 2011

CIEH Level 1, 2 & 3 accredited training courses conducted at a time & location to suit your business throughout Kent and Sussex. Certificates are issued to candidates within 14 days of successful course completion.

Major Allergens now covered by the new Food Information Regulations 2014

The Food Information Regulations came into force on 13th December 2014. Under these new regulations, food business operators now have a legal responsibility to provide complete and correct food allergen information to customers.


1 hour training modules that include ;

  • Handling Difficult Customers

  • Turning Complaints Into Opportunities

  • The Real Cost of Losing One Customer

  • Great Goodbye’s

  • The Customer That Never Comes Back

  • Influencing Customers Silently

  • Making The Right First Impression

  • An Order Taker versus A Sales Person


Mystery dining provides valuable information about client-established customer service standards. Mystery Dining’ is not only a great and affordable solution, but it will enable you to:

  • Measure customer feedback in real time

  • Reward and recognise staff performance

  • Identify current training needs and increased sales opportunities

  • Ensure consistent delivery of customer service

  • Review an analysis report within 72 hours of the mystery diners experience


Monthly Review Site Monitoring of Trip Advisor, Google and Facebook. 

  • We have a proven and successful track record of improving Trip Advisor rankings

  • Professional managed responses to all reviews good and bad

  • Removal of malicious, suspicious and fake reviews

  • Identification of customers service and sales training opportunities

  • Online reputation management


We help businesses to accurately measure expected gross margin and maximise actual gross margin potential. By using Sales Mix Analysis we can eliminate potential shortfalls and quickly identify upselling opportunities to significantly improve your businesses profitability. 


We help measure the true profitability of your business by accurately calculating your stock holding reducing and eliminating  stocktake variations. A 1%-3% improvement can be achieved when a regular programme of stocktaking is implemented.


A significant net profit improvement of £10k per £100k of sales can be realistically achieved with just a 10% increase in average customer spend per head and a 3% improvement in gross margin (*based on an starting average transaction value of £25 and 70% GP margin). 

READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “We have used the services of GPS Food Service Solutions on a regular basis to help us with our food safety training, risk assessments and health & safety compliance. This partnership has helped us to recently retain our 5 star food hygiene rating and to strengthen our duty of care to both staff and customers. GPS’s knowledge and experience in hospitality has been an invaluable resource and I cannot recommend them highly enough”.
G. Walker (co-owner Walkers Bar & Restaurant), Hastings
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Having recently purchased a Cafe in Tunbridge Wells I decided to meet with Simon from GPS Food Service Solutions Ltd. Simon spent a few hours with me at the Cafe, going over all of our food hygiene procedures and making truly invaluable suggestions & recommendations all followed up with a full written report. I can not recommend Simon highly enough, he is very professional and has wealth of knowledge and experience and is a great asset for anyone who wants to get things right! I plan to employ Simon’s services on a regular basis”.
D.Roach (Owner) Javabean Cafe, Tunbridge Wells
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “We recently engaged Simon at GPS Food Service Solutions to manage all our food safety auditing and training. Having one professional point of contact allows us to concentrate on managing our core business and focusing on our customers, confident in the knowledge that all our compliance requirements are being managed in the best interests of our business. We have also had some invaluable advice on Risk Assessments and HACCP”.
G.Corona (co-owner) The Belgian Cafe, Eastbourne
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “We completed our Level 2 Food Safety training from GPS Food Service Solutions last month and were very impressed with the professional delivery of the training by Simon and the speedy confirmation of the result. We had the training on the Monday, then e-mail confirmation on the Friday and our certificates hand delivered the following week”.
P.Thakur (Owner) Gurka Chef, St.Leonards-on-sea, East Sussex
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “We started our business a few months ago and found GPS Food Service Solutions invaluable in helping us get up and running with food safety advice. We are already rated excellent on several review sites and have a 5 star food hygiene rating”.
A.Merkalu (Owner) Toreros Tapas Restaurant & Bar, Eastbourne
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Myself and a colleague attended a Food Safety Level 2 training course recently and were expertly guided through the course content by the excellent course tutor, who had a great training technique and was patient with the diverse nationality and catering background of the other candidates on the course. We came away with far more retained knowledge than if we had done a distant learning course online”.
C.Aynenhchian (Owner), Roman's Grill & Bar, Hastings
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “I have admired Simons professional approach and commitment to whatever tasks he has undertaken. He is extremely knowledgeable on all aspects of food safety, catering and hospitality and I would recommend him to anyone who needs any help or advice in their business”.
L.McKeon (Owner) The Cat's Whiskers Restaurant, Eastbourne
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “I have worked with Simon both at Compass and Sodexo. He was very good & responsive to client needs. No hesitation in recommending him”.
Vic Laws MBE, Restaurant Ambassador at The Clink
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Simon at GPS Food Service Solutions is a commensurate professional who I have known in a working capacity for more than 10 years and as such I would personally vouch for him. Simon is a dedicated, highly-detailed, enthusiastic and hard-working individual and would be a positive attribute to support any business”. J.Davis (co-founder)
City Dining, London
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Excellent training course held at our premises at short notice, a big reason our staff were successful was the quality and variety of the course content which was expertly delivered by the course tutor”.
S.Kumar, La Dolce Vita Restaurant, Lamberhurst, Kent
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Our team had a private group training course, pre-course booklets were provided in time for our staff to prepare for the excellent course. We had confirmation of results within one week”.
R.Kumar (co-owner Ganges Restaurant, Eastbourne)
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “Simon at GPS Food Service Solutions has been a great help in raising the profile of our business online, through creative digital marketing content and enhancing our online reputation management. He is very personable and professional and has delivered a great service to Mamma Putt’s”.
J. Ovie, owner of Mamma Putts African Caribbean Restaurant, St.Leonards-on-sea, East Sussex
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “I really enjoyed the food handling course, as well as learning a lot that was quite scary. We all think we know what we are doing, but Simon presented in a really calm and professional way to make sure we all knew what was expected of us, both during the exam and also day to day working in a kitchen. Thank you Simon, I feel much more confident now about food hygiene.”
S Thompson (
READ WHAT OUR SATISFIED CLIENTS HAVE SAID ABOUT US – “We were very impressed with the way they handled our enquiry and the forward thinking marketing initiatives that were presented to us. GPS Food Service Solutions Ltd were very professional and have a great range of affordable services to offer.”
P.Maillard, co-owner of Fagins Diner, Hastings, East Sussex